General Information About Placing an Order
First Source Awards
All orders must have good camera ready art or your order is subject to art charges of $45.00(v) per hour. Camera Ready artwork is a layout in black and white form in which all artwork is complete and does not require any changes, additions or subtractions. Computer generated artwork is most desirable. Our first preference is a (cdr)CorelDraw file. Other files are Adobe (.ai, .eps or pdf) line art. High Resolution Tiff of 600 dpi that is 100% black.
Crystal or Glass Surface or Deep Etch with logo $60.00(v). Etching of straight line copy $40.00(v). Laser etch setup for plates $45.00(v). Please supply clean black and white art or a CorelDraw file. Copy Changes of up to 3 lines $15.00(v). Personalization up to 2 lines atop each other $5.00(v). Secondary etch area see pricelist. Large areas call for quote. Gold or Silver color fill $6.00(v).
CANCELLATION – DECREASE ORDER
If an order is cancelled or decreased during or after the initial production run and prior to shipment, factory will invoice for all materials and labor completed up to the date the order was cancelled or decreased.
NORMAL PRODUCTION TIME
Production time is the period between receipt of complete approved order and factory shipping date. Production is not started until a written purchase order along with a date required to complete the order (includes approved artwork and list of personalizations) is received.
Normal production time is 10 – 15 working days from receipt of production ready artwork, proof approvals and personalizations.
Express orders are available in less than normal production. Contact factory for scheduling.
NEVER PAY A RUSH CHARGE WITH US!!
Paper proofs are sent via fax or email at no charge. If you need a pre production proof you will be charged at the lowest quantity break plus all art and setup charges. If the sample is approved without any changes, all charges will apply to the final production of the order.
All orders are shipped F.O.B. plant. Unless other arrangements have been made all orders will be shipped prepaid. We ship UPS or FedEx any other method is subject to additional handling charges.
Individual drop shipments (Multiple): $6.25(v) per destination with pre addressed labels, $6.75(v) without pre addressed labels, plus postage and insurance. International shipments, distributor must supply all documents and add $25.00(v) per box. Add $6.00 to each shipment for additional packaging to ensure safe delivery.
Receiver must save outer carton as well as inner contents of the shipment. Any damage MUST be reported to us upon receipt and inspection in order for us to file a claim with the carrier. Failure to report damaged product within 7 days of receipt will void our warranty with respect to damaged goods.
All copy or other material submitted by the customer for use by us in producing the items ordered will be accepted as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right to privacy, patent or similar protection. Copy and trademarks illustrated in this catalog are used to demonstrate imprinting only. This does not constitute endorsement by any company of our product line.
WAREHOUSE RELEASE PROGRAM
Charges apply to each shipment after the first. A $6.25(v) warehouse release charge will apply to prepaid orders held in inventory for release. Release orders require 5-7 days to complete and ship. These orders will be held for no longer than 12 months at which time final shipment will be issued. Additional charges will apply to etch product held past 12 months.
Random samples are invoiced at the end quantity prices. If you would like to return the sample it must be returned within 15 days of invoice date. We will issue you a credit memo for the cost of the sample only, as long as it is returned in good condition. Freight and additional charges must be paid.